ARAS

Consumer Evaluation Form

How did you find out about ARAS Advocacy?

Overall, how helpful have you found ARAS Advocacy to be?

Do you have any suggestions that would help ARAS Advocacy to improve its service?

Did ARAS Advocates give you a say in how they helped you?

Did ARAS Advocates help you to learn more about your rights?

Are you satisfied that any details that ARAS has about you, such as your address or other personal details, are kept private and will not be given to other people without your consent?

If you were not happy about the service you received from ARAS, would you feel confident about bringing it up with the agency?

Do you feel confident that ARAS will listen to any concerns you have about the service ARAS provides?

Do you feel confident that ARAS will deal fairly with any concerns you raised about the service ARAS provides?

Q10

Are you aware of where else you can go to raise any concerns about the service you receive from ARAS?

Q11	Did ARAS Advocates:
Listen to what you say?
Help you make your own decisions?
Do what they say they are going to do?
Contact you when they say they will?
Treat you with respect?
Understand your needs?
Keep things about you private?
Help you sort out your problems?
Carry out their work competently?
Consider your culture or special needs?

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