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Elder Abuse Phoneline

The Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are:

  • Consumers or potential consumers of community based aged care services including community aged care packages;
  • Living in a Retirement Village;
  • Consumers or potential consumers of services in Australian Government subsidised aged care facilities; or
  • At risk of, or experiencing, abuse by someone they should be able to trust.

ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.

ARAS is the South Australian component of the National Aged Care Advocacy Program.

The ARAS website provides more information about the range of work that ARAS undertakes, including advocacy, information and education sessions.

Mission statement

The Aged Rights Advocacy Service (ARAS) will aim to increase the older persons control over goods, services and quality of life, and develop a sense of empowerment and of being valued as an individual and citizen of Australia.

ARAS acts in the interests of older people to safeguard, uphold and promote their rights as citizens of Australia. ARAS strives to work in an inclusive manner. All activities will encompass strategies that are appropriate to the special linguistic, cultural, physical and intellectual requirements of our client group.

Vision Statement

A society in which older people are respected as valued, active and contributing participants, and where aged care services are responsive to the rights and needs of consumers.

ARAS will provide a free and confidential service to older people and their representatives.

The fundamental principle underlying the National Aged Care Advocacy Program and adopted by ARAS across all of its programs is that: "difficulty in personally exercising rights should not mean that those rights no longer apply. Rather it means that some effective method of assisting the person to exercise their rights must be found. In practical terms the notion of an advocate or advocacy service is seen as one mechanism to meet their needs."