Mr S is 80 years old and lives in his own home. Recently it has become increasingly difficult for him to look after his house and garden, do the weekly shopping, and cook for himself.
Mr S's 47-year-old son Harry came to live with him two months ago. Harry has been diagnosed with clinical depression and is currently unable to work or leave the house. He requires supervision in all aspects of daily living. As a result Mr. S has become virtually housebound.
Mr. S approached a Home and Community Care (HACC) service provider to obtain some help at home to enable him to care for Harry; however he was only offered day respite for Harry .This is not suitable because Harry refuses to leave the house.
Mr. S contacted an ARAS advocate for assistance.
ARAS was able to successfully advocate for Mr. S to be provided with some home help services, not only on the basis of his personal need, but also because he is a carer. The service provider was also able to refer Harry to appropriate Mental Health Services which have the potential to increase Harry's independence.
Mrs C is 70 years old. She has Multiple Sclerosis and other ongoing health issues. Mrs. C lives alone and uses an electric scooter. She uses Access Cabs to attend her numerous medical appointments and to visit her family on the other side of the city. After using her Access Cab vouchers for these trips Mrs. C does not have enough left to transport her to the shopping centre each fortnight.
Mrs. C heard about a community service agency that has a wheelchair-accessible bus. She contacted the agency to enquire about the possibility of using the service to travel to her local shopping centre once a fortnight. Mrs. C was informed that she could be transported to a major shopping centre further away, but not to her local centre. She was also told that if the bus is full it cannot accommodate her scooter, and she would be informed on the day of the proposed trip if there was room in the bus for her scooter. Mrs. C thought this arrangement would make it impossible for her to plan her grocery shopping. She wanted a reliable service that was able to meet her particular needs. She contacted ARAS for assistance.
ARAS successfully advocated for the agency to find alternative transport arrangements for Mrs. C. This was done on the grounds that the original service did not meet needs of someone who is in the agency's 'target' group of disabled and frail elderly people.
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