- There are a number of Local, State and Federal Government Departments and Community services to whom those assisting older people can turn to for help or confidential advice.
- The following list of community resources is provided as a guide as to which government and non-government organisations can help with information on dealing with situations of abuse of older people by someone they should be able to trust eg family or friends. This list is not a comprehensive list of all aged care services, it has been provided to help you identify specialist services or related services.
- Where possible, contact details and website have been provided. Where no phone number is provided please check your local community telephone directory for the organisation you are looking for in your area.
- The following services in your State/Territory can provide information about options and assist you with referrals to appropriate services.
List of Service Providers - Emergency Contacts
Telephone: 131 611
24 hour telephone counselling services for all age groups and issues.
Domestic Violence Helpline
Telephone: 1800 800 098
Telephone: 131 114
A 24 hour crisis telephone counselling service for a cost of a local call.
Emergency: Telephone: 000
Other police assistance: Telephone: 131 444 (or your local police station)
Investigates fraud and other crimes.
List of Service Providers
Aged Rights Advocacy Service Inc.
Telephone: 8232 5377. Country free call: 1800 700 600
(Interpreters provided free of charge)
Advice and support to uphold your rights.
Assistance to overcome situations of elder abuse.
Information about the safeguards you can build into Powers of Attorney.
Aboriginal Home Care
Alzheimers Australia SA Inc.
Carers SA Inc.
Ethnic Link Services
Helping Hand Aged Care - Successful Ageing
Legal Services Commission of SA
Office of the Public Advocate
Seniors Information Service
Details of these services are available from the Commonwealth Respite & Carelink Centres:
Telephone: 1800 052 222; TTY: 1800 555 677 (for connection via ACE)
Information about community care and other services available to assist older people, people with disabilities and carers.
Aged Rights Advocacy Service Inc.
Telephone: (08) 8232 5377
Country free call: 1800 700 600
Helping Hand Aged Care
Telephone: (08) 8241 9014
Department of Veterans’ Affairs
Telephone: 133 254. Country free call: 1800 555 254
Vietnam Veterans’ Counselling Service
Telephone: (08) 8290 0300
Veterans’ Line - 24 hour counselling
Telephone: 1800 011 046
This 2012 revised version was funded by:
Department for Communities and Social Inclusion
National Aged Care Advocacy
Aged Rights Advocacy Service (ARAS)
CEO: Carolanne Barkla
16 Hutt St, Adelaide,
PO Box 7234, Hutt St. 5001
Phone: (08) 8232 5377
Mobile: 0439 206 184
Fax: (08) 8232 1794
Elder Rights Advocacy (ERA)
Level 2, 85 Queen Street
Telephone: (03) 9602 3066
Fax: (03) 9602 3102
The Aged-Care Rights Service (TARS)
Level 4, 418a Elizabeth Street
Surry Hills NSW 2010
Act Disability, Aged & Carer Advocacy Service (ADACAS)
Suite 207, Block C, Canberra Technology Park,
Phillip Avenue, Watson
Phone: (02) 6242 5060. Freecall: 1800 700 600
Fax: (02) 6242 5063.
TTY (telephone typewriter) number is (02) 6242 5065.
Postal address: PO Box 144, Dickson ACT 2602.
QLD Aged & Disability Advocacy Inc. (QUADA)
121 Copperfield Street
Geebung QLD 4034
Tel: 07 3637 6000
Fax: 07 3637 6001
CEO: Greg Mahney
Unit 1, 190 Abernethy Rd
BELMONT WA 6104
Phone: 08 9479 7566
Fax: 08 9479 7599
Free call 1800 655 566
Suite 6, Mayfair Plaza, 236 Sandy Bay Road, Sandy Bay, Tasmania.
P.O. Box 426, Sandy Bay, TAS 7006
Clients-only free call - 1800 005 131
Telephone: (03) 6224 2240
Facsimile: (03) 6224 2411
Aged & Disability Advocacy Service
Senior Advocate/Team Leader: Lorraine Gibbs
8 Manton St, Darwin. (postal: GPO Box 3180, Darwin 0801)
Freecall: 1800 812 953
Phone: (08) 8982 1111
Fax: (08) 8982 1112
Northern Territory (Alice)
Catholic Care NT
6 Hartley St
Alice Springs 0870
Phone: (08) 8958 2400