Strategies for Responding to an Abusive Situation

Strategies need to be individually tailored to the people involved, the type of abuse, the situation, risk factors and considering the best interests of the older person. Please note that the information contained in this section is not intended as a substitute for obtaining specific advice in a particular case. Rather, it provides general information about the types of strategies that can be helpful.

Compulsory Reportingrequirements commenced on July 2007 following amendments to the Aged Care Act (1997).  These requirements aim to ensure that any allegation or suspicion of a reportable assault – i.e. unlawful sexual conduct or unreasonable use of force – on a resident of an aged care service is reported and managed appropriately. (1)


Strategies for responding to Physical and Sexual Abuse are detailed in Compulsory Reporting, The Residential Care Manual 2009 (Edition 1) and Aged Care Act (1997)

Click here for important information about Compulsory Reporting of Sexual and Physical Assault.

The Aged Rights Advocacy Service receives nearly 500 calls a year from older people, or their representatives who state that they are experiencing (or have experienced) abuse. ARAS undertook a study, which retrospectively analysed 100 case records. The results of the study assisted ARAS to identify the options which older people choose and which were the most effective in assisting them to take action to stop or minimise the abuse they were experiencing. ARAS assisted older people with options and strategies to choose from which would respond to the types of abuse they were experiencing.