What ARAS can assist with

• Ideas on how people can participate in decisions and plans regarding their care or on other matters i.e. their environment, safety, activities etc.
• Strategies on how to get better outcomes regarding their care.
• Have some one speak up for the person to ensure their care is met and is up to the right standard.
• Information on what people are entitled to regarding their care and need to discuss options that would best suit their situation.
• Information on compulsory reporting of abuse of residents and Department of Social Services requirements under changes to the Aged Care Act 1997.
• Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.
• Advocates cannot investigate, solve complaints or implement remedial directives, as this is the role of the Department of Social Services Complaints Investigation Scheme.

ARAS Scope of Service 2019 Residential & Community (Home Care)