What ARAS can assist with

Ideas on how people can participate in decisions and plans regarding their care or on other matters i.e. their environment, safety, activities etc.
Strategies on how to get better outcomes regarding their care.
Have some one speak up for the person to ensure their care is met and is up to the right standard.
Information on what people are entitled to regarding their care and need to discuss options that would best suit their situation.
Information on compulsory reporting of abuse of residents and Department of Health and Ageing requirements under changes to the Aged Care Act 1997.
Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.
Advocates cannot investigate, solve complaints or implement remedial directives this is the role of the Department of Health and Ageing Complaints Investigation Scheme.

Residential Care