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1800 372 310
Elder Abuse Phoneline
  • Ideas on how people can participate in decisions and plans regarding their care or on other matters i.e. their environment, safety, activities etc.
  • Strategies on how to get better outcomes regarding their care.
  • Have some one speak up for the person to ensure their care is met and is up to the right standard.
  • Information on what people are entitled to regarding their care and need to discuss options that would best suit their situation.
  • Information on compulsory reporting of abuse of residents and Department of Social Services requirements under changes to the Aged Care Act 1997.
  • Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.
  • Advocates cannot investigate, solve complaints or implement remedial directives this is the role of the Department of Social Services Complaints Investigation Scheme.