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Free COVID-19 resources to support residential aged care facility residents, their families and service providers during an outbreak

Residential aged care facilities around Australia have had to act fast to keep residents safe during recent COVID 19 outbreaks. All have found it challenging to share critical communication keeping concerned residents and their families informed of:

  • ongoing developments at the facility
  • available supports, especially if there’s a desire to transfer a resident to the family home
  • residents’ health and wellbeing.

ARAS and OPAN (Older Persons Advocacy Network) can help you support residents and their families, and give them a voice during a COVID-19 outbreak or lockdown, by sharing proven strategies and communication tools with you.

COVID-19 Communications Toolkit

You can access fact sheets, letters, posters, videos, scripts and postcards. Some items include text you can adapt.

Resources for residents and their families

Letter to residents and their families or representatives

Letter to residents and their families or representatives

From ARAS and OPAN, it explains aged care advocacy and who they can contact for support. Send it out with the Know your rights during COVID-19 fact sheet.

Know your rights during COVID-19

Know your rights during COVID-19

Information for residents about the Charter of Aged Care Rights and aged care advocates.

You may have noticed some changes around here

You may have noticed some changes around here

A5 postcard that residents can take to their room. You could also place it on their meal trays so they receive it when they have their meals. It explains facility lockdown and what residents can do if they’re worried.

Requirements for bringing loved ones home during COVID 19

Requirements for bringing loved ones home during COVID 19

Information for families wishing to take a resident out of your residential aged care facility.

 OPSL info in 64 languages

Older Persons COVID-19 Support Line

Information on the Older Persons COVID-19 Support Line in 64 languages.

Resources for service providers 

COVID-19 checklist to plan your communication

COVID-19 checklist to plan your communication

A checklist for providers to help you get an effective communications plan in place to support residents and their families.

Free COVID-19 resources and proven strategies to support RACF residents and their families during an outbreak

Free COVID-19 resources and proven strategies to support residential aged care facility residents and their families during an outbreak

A rundown of the information on this webpage, plus some proven strategies your residential aged care facility should put in place.

Talking to family members if residents or staff in your facility have tested positive for COVID-19

Talking to family members if residents or staff in your facility have tested positive for COVID-19

Phone scripts that providers can use to help them reassure and inform residents’ family members during a COVID-19 outbreak, plus the most frequently asked questions you’ll need to answer.

Videos to help you explain the COVID-19 outbreak to your residents

Videos to help you explain the COVID-19 outbreak to your residents

Link to Dr Norman Swan video explaining facility lockdown to residents, plus a drafted script so you can record your own version using someone your residents know and trust.

A thankyou note to reassure your residents during COVID-19

A thank you note to reassure your residents during COVID-19

Drafted text for a note to residents from your facility when you’re in lockdown.

A3 poster You may have noticed some changes around here

You may have noticed some changes around here

Explains facility changes and restrictions to residents and what they can do if they’re worried. This is an A3 poster that can be displayed around the facility. 

 

Norman Swan Advocacy Video

In this video, Norman Swan explains how aged care advocates can assist residents their families to make sure their voice is heard. This video is available with translated closed captions in Greek, Italian, Chinese (Simplified) and Vietnamese. 

To watch a video in full screen, please click on Video expand iconicon (bottom right next to 'vimeo').  

 

Norman Swan Residential Aged Care Facility Outbreak Explainer Video

In this video, Norman Swan explains the changes that may happen in a RACF in an event of a COVID-19 outbreak. This video is available with translated closed captions in Greek, Italian, Chinese (Simplified) and Vietnamese. 

To watch a video in full screen, please click on Video expand iconicon (bottom right next to 'vimeo').  

Older Persons COVID-19 Support Line (1800 171 866) Information Video 

The COVID-19 Support Line provides support and connection for older Australians, carers, family members, or supporters and it's on 1800 171 866. This free service is available from 8.30am to 6pm (AEST), Monday-Friday. This video is available with translated closed captions in Greek, Italian, Chinese (Simplified) and Vietnamese. 

To watch a video in full screen, please click on Video expand iconicon (bottom right next to 'vimeo').