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1800 372 310
Elder Abuse Phoneline

Information on compulsory reporting of abuse of residents and Department of Social Services requirements under changes to the Aged Care Act 1997.

Have a speaker to come to their resident group to discuss rights and entitlements, how to improve consultation and the importance of providing feedback to the facility or service.

Advocates cannot investigate, solve complaints or implement remedial directives this is the role of the Department of Social Services Complaints Investigation Scheme.