Residential Aged Care
ARAS provides free, independent and confidential information and advocacy support to older people living in, or seeking to access, Australian Government-funded residential aged care through the National Aged Care Advocacy Program (NACAP).
ARAS provides rights-based and person-centred information and advocacy. Advocates work with and at the direction of the older person, wherever possible, supporting them to understand their rights, make informed choices, have their voice heard and address concerns about their aged care.
Rights in Residential Aged Care
The Aged Care Act 2024 includes a Statement of Rights for older people accessing Australian Government-funded aged care services.
These rights include:
- making decisions and exercising choice about care and services;
- receiving support to make decisions where required;
- having wishes, needs and preferences heard and respected;
- receiving safe, quality and culturally appropriate aged care;
- being treated with dignity and respect;
- having privacy and personal information respected;
- receiving information in a way that can be understood;
- raising concerns or making complaints without fear of reprisal; and
- accessing an independent aged care advocate or another person of choice for support.
View the Statement of Rights here.
ARAS provides information and advocacy that is inclusive and responsive to the older person's individual identity, culture, background, circumstances and lived experience.
ARAS Scope of Service Residential Aged Care and Support at Home
ARAS Scope of Service Financial Advocacy
